INTRODUCTIONThe purpose of these general conditions of sale is to govern the contractual relationship regarding the sale of individual stays between Sunêlia l’Atlantique and its customers, and to set their respective obligations.Any booking implies Customers’ unreserved application and full acceptance of the general conditions, which take precedence over any other document. Unless the campsite have made a prior exception in writing, these general conditions apply to all customers. All documents other than the general conditions of sale, including catalogues, prospectuses, advertising and notices, are purely informational. These terms and conditions can be modified at any time by the campsite.These general conditions are accessible at any time on the site and will prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date on which the Customer places the Order.The new version of these terms will apply to every new customer. Furthermore, the customer acnowledge that agreeing to these terms do not require any signature.The Customer declares to have read these General Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before implementing the online Ordering procedure, as well as the general conditions of use of the website, or, in the event of a reservation outside the Internet, by any other appropriate means.BOOKINGS AND PRICES1 - BOOKINGS AND RULES FOR STAYS
Details of the services provided during our trips and stays are indicated on our website : www.camping-bretagne-atlantique.com
Any Order placed on the internet www.camping-bretagne-atlantique.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
Customers can use of the online or printed catalogue, or obtain descriptions of our services from our booking agents on site, by telephone or email. Customers themselves decide on the services they want when booking. Customers acknowledge that they are aware of the content of services, the destination and booking procedures, and all the characteristics of stays and accommodation. They acknowledge that they have requested and obtained all the information required for making bookings in full awareness of the facts. Customers are responsible for their choice of booking and its suitability for their needs, and the campsite may thus not be held responsible.
• A booking becomes effective solely with the agreement of the village, after receipt of the first payment.
• The campsite reserves the right to accept or decline a booking depending on availability and more generally on any circumstances that could interfere with normal performance regarding the booking made. In particular, we offer family stays in the traditional sense, and our accommodations are specifically designed for this purpose. Therefore, we reserve the right to refuse any booking that goes against this principle or seeks to distort it. 2 – TERMS OF PAYMENT
2.1 : Deposit and Balance.
• For bookings made more than 30 days before the beginning of the stay: a deposit of 30% of the amount of the booked services must be paid within 7 days after the request of the quote. The balance must be paid no later than 30 days before the start of the stay.
• For bookings made less than 30 days before the start date of the stay: the entire payment must be made when the booking for the village is made.
NB: After these deadlines, if we have not received your down payment or balance, we will consider your booking to be cancelled, and we will offer the corresponding services for sale again. In addition, cancellation conditions will apply.
Upon receipt of your payment, a confirmation of your stay will be sent to you specifying the remaining balance to be paid. Any person arriving at the place of stay without having previously paid the balance will be refused.
2.2 : Payment of the booking.
Each payment must be accompanied by the booking number or name used for the booking. You can pay using the follwoing methods :
-Bank Card : Visa or Mastercard only, no AMEX or MAESTRO card.
- Bank Transfer on the following account :
Titulaire du compte : CAMPING DE L'ATLANTIQUE
Domiciliation : BANQUE POPULAIRE GRAND OUEST
RIB : 13807 10661 00100081642 58
IBAN : FR76 1380 7106 6100 1000 8164 258
BIC : CCBPFRPPNAN3 - PRICES
3.1: Prices and taxe
• Prices for all our stays, accommodation and associated services can be viewed on our website.
The prices are firm and not revisable during their period of validity, as indicated on the website www.camping-bretagne-atlantique.com, in the email or in the written proposal sent to the Client. Beyond this period of validity, the offer lapses and the Service Provider is no longer bound by the prices
.• In Fouesnant for 2021, the Tourist Tax is set to 0.66 € per night per adult.
• In 2021, the Eco-participation is set to 1.50 € per night per adult.and 1.00€ per night per children (3 to 17 y.o.)
• Booking fees : flat rate 39 € per booking
3.2: Price Reductions – Special Offers.
Special offers are subject to certain conditions, particularly availability. It is not possible to combine several price reductions and special offers. Once customers have received confirmation or an invoice, they can no longer take advantage of a price reduction.ALTERATIONS, CANCELLATIONS
4 - BOOKING ALTERATIONS
4.1: Altering your booking
You can alter a booking at no charge up to 30 days before your original arrival date, subject to availability and upon acceptance of the campsite.
If the alteration is not accepted or not possible, the customer, will have to do his stay as steted in the original contract or cancel it (in that case, please read 5.1).
A booking alteration can only be accepted within the limit of availabilities, and the request must be sent by recorded delivery with acknowledgement of receipt.
The date retained after which customers can no longer make any changes to their stay is the date on which the letter with acknowledgement of receipt is sent, as evidenced by the postmark.
4.2: Changes made by the campsite
If before the departure date it becomes impossible to provide any of the stay’s services following the occurrence of an unpredictable and insuperable event, the failure by an unconnected third party to provide the services stipulated in the contract, or a case of force majeure, we will inform you as soon as we can. You will then be able to cancel the stay or accept a change. You must let us know what you have decided within 72 hours (cancellation will entail the immediate refund of all sums already paid, while acceptance of a change will give rise solely to the refund of sums paid in excess, as the case may be). Please note that this kind of situation does not give the right to any indemnity.5 - BOOKING CANCELLATION
5.1: Cancellation by the customer
Any cancellation of a booking must be made in writing (by registered letter with acknowledgement of receipt) and sent to the site. In case of cancellation, the following will be retained or due:
· Booking fees.
· An amount equal to 20% of the full cost of the stay in case of cancellation more than 30 days before your planned date of arrival.
· The full amount of your stay in case of cancellation less than 30 days before your planned date of arrival or if you do not arrive on this date.
A complementary guarantee ensuring the reimbursement of the amount of your stay in case of cancellation may be offered by the site under certain conditions (see below).
5.2: Sunêlia Cancellation Guarantee
For every booking of 7 nights minimum in an accomodation, the customer can ask for free to be covered with the Sunêlia Cancellation Guarantee
This guarantee is effective once the rental contract is signed and expires at midnight on the day before the stay is due to begin. Provided contractual obligations are complied with, this guarantee enables you to to claim a refund of monies paid if your stay has to be cancelled for any of the reasons given in the following exhaustive list:
1. The serious illness, injury or death of:
– yourself, your legal or common-law partner, your parents or children, your legal guardian
– your brothers, sisters, stepbrothers, stepsisters, sons or daughters-in-law, step-parents or parents-in-law
By serious illness or injury, we mean any temporary or permanent damage to your physical well-being that has been medically diagnosed and requires you to stop all professional or other activities.
2. Pregnancy complications
3. Serious losses
That absolutely require your presence on the day of departure and following days due to a theft, fire, or flood affecting your main home or the destruction of more than 50% of your business premises (you must provide proof from your insurer)
Of yourself or your partner on condition that the process had not started before you booked your stay
If he wishes, the Customer may, with an additional charge, request the "Additional Cancellation Guarantee".
This guarantee takes effect as soon as the rental contract is taken out and expires on the last day of the stay at midnight. Subject to compliance with contractual obligations, this guarantee allows you to obtain a refund of the sums paid, if your stay should be cancelled in the following cases according to the exhaustive list below :
-A serious illness, a physical accident or the death of the insured.
-Serious damage requiring your presence on the day of your planned departure and resulting from theft, fire, water damage or natural elements reaching your main residence or your business premises destroyed by more than 50% (certificate from the insurer to be provided).
-Economic dismissal of the insured person
All these grounds for cancellation must be communicated by registered letter accompanied by all the necessary documents establishing the facts (expert's report, police report, summons, medical or death certificate, etc.) as soon as they occur and at the latest within 3 working days following the loss or event.
5.3: Cancellation by the campsite
If Sunêlia l’Atlantique cancel the booking without proposing an alternative equivalent solution, you will obtain an immediate refund of all sums already paid. However, this cancellation does not give rise to any damages.
Likewise, if the campsite cancel a stay because of an event constituting force majeure as defined in article 1218 of the French Civil Code, you will receive a refund of the sums already paid, but no indemnity will be paid.
5.4 : Delayed arrival or interruption of the stay
There will be no refund possible for any stay that has begun and has been shortened or interrupted during it.
5.5 : Particular case : vouchers
The vouchers edited in response to the COVID-19 pandemic can not be refunded before the end of the legal period (18 months after edition).
All bookings done for 2021 and being paid (partly or fully) using a 2020 voucher can not be refunded in case of cancellation, in that case, a new voucher will be edited.